Return Policy

Right of return / replacement. In case of a real defect or lack of contracted property, the buyer is entitled to alternatively without charge :

  1. repair of the product
  2. its replacement
  3. reduction of the price in proportion to the defect

The consumer has the right to request without correction the correction or replacement of the product if :

  • The order is executed incorrectly, ie an item other than that of the order is delivered or the wrong quantity or defective product or damaged packaging.
  • The consumer should contact the store within 48 hours of receiving the product at 2821008260 or by mail: tresor.kosmima@gmail.com,in order to point out the problem and approve its return.
  • If it is a product that does not correspond to the order, it has not been used and is in its packaging in the condition it was received..
  • In any case, the product must be returned with all the original accompanying documents (proof of purchase, warranty, instructions for use) and in its original packaging.
  • Returns are made with the postal company that will indicate the store to customers and at the expense of the store.

Right of withdrawal. The consumer has the right to withdraw unjustifiably within fourteen (14) calendar days, if no longer deadline has been agreed, returning the goods to their original condition, without incurring any costs other than return costs. This deadline starts from the receipt of the products. In case of exercise of the right of withdrawal by the consumer, the supplier is obliged to return the amounts paid to him by the consumer within fourteen (14) calendar days.
The exercise of the right of withdrawal by the consumer is possible if:

  • Refers to a product for which there is NO pre-ordered order, such as wedding rings, or conversions (such as ring size or ring modification to a specific number, chains, engraving of names, dates) or a product that is not in our catalog.
  • Complete and send the relevant withdrawal form issued to him during the execution of the order.
  • The product has not been worn or used beyond the test, parts of the terminology bracelet have not been removed and the jewelry has not been modified.
  • The “TRESOR” store tabs and product labels have not been removed or damaged in any way.
  • All product documentation, such as warranty, instructions for use, and proof of purchase are returned.
  • The product is shipped in the package in which it was received.
  • An email is sent to tresor.kosmima@gmail.comregarding the return and reporting of the order code.

The “TRESOR” store does not bear any responsibility for any loss or damage of the product during the transfer of the return.
In case the products are returned damaged or incomplete, the “TRESOR” store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally offset his claim against the claim the customer’s.